Adopt and institute leadership aimed at helping people to do a better job. Management's responsibility must shift from focusing solely on outcomes to focusing on the quality of learning experiences and services produced by the educational system.
Read MoreThe case I’ve been making for organizational transformation is based on the premise that our education system is not broken. Rather, it is a system that is operating exactly as it was designed to operate, and it’s producing exactly what it was designed to produce. I do not believe that our schools need reform or restructuring but rather a change in state. This transformative change in state does not occur overnight, but instead is a process that unfolds over 5-10 years (as Deming would put it, “There is no instant pudding!”).
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